Privacy policy

Last updated: 12 May 2026

This Privacy Policy explains how KAGGEN THREADS, registration number 2026 / 376190 / 07, trading as Kaggen Threads ("we", "us", or "our"), collects, uses, and protects your personal information when you visit or shop at www.kaggenthreads.co.za (the "Website").

This Policy complies with the Protection of Personal Information Act, 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act, 25 of 2002 (ECT Act).

By using our Website, you consent to the collection and use of your personal information as described in this Policy.

 

1. Who We Are (Responsible Party)

The responsible party for your personal information is:

  • Company: KAGGEN THREADS

  • Trading as: Kaggen Threads

  • Registration No: 2026 / 376190 / 07

  • Address: 58 Honiball Street, Rynfield, Benoni, Gauteng, 1501

  • Email: info@kaggenthreads.co.za

  • Phone: +27 83 357 1838

 

2. What Personal Information We Collect

Account and Contact Information When you register an account or place an order, we collect your full name, email address, phone number, and billing/delivery address.

Order and Transaction Information We collect details of your purchases and order history. We do not store your payment card details - all payment processing is handled securely by our third-party payment gateway provider PayFast.

Technical Information We automatically collect your IP address, browser type, pages visited, and session data via cookies and analytics tools when you browse our Website.

Shipping Information Your delivery address is shared with our courier partners (The Courier Guy) solely to fulfil your order. We do not collect or retain ongoing location data.

 

3. How We Use Your Personal Information

We process your personal information only for the following purposes:

  • To process and fulfil your orders

  • To manage your customer account

  • To communicate with you about your orders, account, or queries

  • To send you marketing emails and promotions (only if you have opted in)

  • To improve our Website and shopping experience

  • To detect and prevent fraud

  • To comply with our legal obligations under South African law

 

4. Legal Basis for Processing (POPIA)

We process your personal information on the following grounds:

  • Contract performance - to process your order and manage your account

  • Legitimate interest - to improve our Website and prevent fraud

  • Legal obligation - to comply with applicable South African law

  • Consent - for direct marketing, where you have opted in

 

5. Sharing Your Personal Information

We do not sell your personal information. We may share it with:

  • Payment gateway PayFast - to securely process your payment

  • The Courier Guy - to deliver your order to your address

  • Shopify Inc. - our e-commerce platform provider, who hosts our store and processes data on our behalf under their own Privacy Policy

  • Analytics providers - to help us understand Website usage (data is aggregated and anonymised where possible)

  • Regulatory authorities - if required by law or court order

All third-party providers are required to handle your information in accordance with POPIA and applicable data protection standards.

 

6. Cross-Border Transfers

Some of our service providers (including Shopify) are based outside South Africa. Where personal information is transferred across borders, we ensure adequate protection measures are in place as required by section 72 of POPIA.

 

7. Cookies

Our Website uses cookies to improve your shopping experience and analyse traffic. You can manage cookie preferences in your browser settings, though disabling cookies may affect certain Website features such as your shopping cart.

 

8. How Long We Keep Your Information

We retain your personal information for as long as your account is active and for up to 5 years after closure for legal and accounting compliance purposes. You may request deletion of your account at any time (subject to any outstanding orders or legal obligations).

 

9. Keeping Your Information Safe

We implement appropriate technical and organisational security measures to protect your personal information. Payment processing is handled entirely by our PCI-DSS compliant payment gateway provider - we never see or store your card details.

In the event of a data breach that poses a risk to your rights, we will notify the Information Regulator and affected customers as required by POPIA.

 

10. Your Rights Under POPIA

As a data subject, you have the right to:

  • Be notified when your personal information is collected

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information (subject to legal obligations)

  • Object to the processing of your personal information

  • Withdraw consent for direct marketing at any time

  • Lodge a complaint with the Information Regulator

To exercise any of these rights, email us at: info@kaggenthreads.co.za

 

11. The Information Regulator

If you are dissatisfied with how we handle your personal information, you may lodge a complaint with:

Information Regulator of South Africa Website: www.inforegulator.org.za Email: inforeg@justice.gov.za Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

 

12. Children's Privacy

Our Website is not directed at persons under the age of 18. We do not knowingly collect personal information from minors.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated effective date. Continued use of the Website constitutes acceptance of any changes.

 

14. Contact Us

Email: info@kaggenthreads.co.za Address: 58 Honiball Street, Rynfield, Benoni, Gauteng, 1501 Phone: +27 83 857 1838